Job Id: 3808
Keltic Lodge at the HighlandsSeptember 25, 2023
Who We Are- Keltic Lodge at the Highlands is a historic Cape Breton Resort and is located in the heart of Cape Breton Highlands National Park overlooking the Atlantic Ocean. Just 2 hours from Sydney, NS and a 5 hour drive from Halifax, the resort has been welcoming guests to Cape Breton, Nova Scotia since July 1940.
Title of Position – Guest Service Agents
Number of Vacancies – 3
Job Type- This is a permanent, full-time position, starting Fall/Winter 2023.
Hours of work- 30 to 40 hours per week. Shifts include: weekends, holidays, morning, afternoon and evenings. Overtime may be required.
Consistently offer professional, friendly and engaging service
Greet, check in and settle guest accounts while ensuring all service standards are followed
Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Conduct Night Audit Procedures as assigned
Assist in monitoring the switchboard phone line and answering calls/responding via other communication platforms
Responsible for maintaining personal cash float used to assist guest with transactions and currency exchange
Assist guests regarding resort facilities in an informative and helpful way
Respond to each Guest who approaches the Reception Desk
Drive rate through up-selling room brands
Communicate effectively with coworkers and customers in an English work environment
Other duties as assigned
Wage- $16 per hour
Bonus – An additional peak season bonus of $2 per hour for each hour worked will be provided to all employees after October 31st 2024 who a) work a minimum of 500 hours between May and October 2024 and b) are still an employee of Keltic as of October 31st 2024. Other eligibility criteria are defined in the internal bonus policy. Bonus structure for future seasons is to be reviewed annually and not guaranteed.
Benefits- Discounted green fees @ Highland Links Golf Course, subsidized staff accommodation, subsidized staff meal program.
Work location- 383 Keltic in Rd, Ingonish Beach, Nova Scotia
Completion of apprenticeship program, or a college program in front desk operations or hotel management or past experience in customer service
Professional English proficiency to communication in English work environment
Accuracy and speed in executing assigned tasks
How to Apply- Please send resumes to email@example.com
Keltic Lodge at the Highlands is owned and operated by GolfNorth Properties Inc., located at 400 Golf Course Road, Conestoga, Ontario. For more information about our company and golf courses, visit https://golfnorth.ca/
Keltic Lodge at the Highlands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We encourage all qualified individuals to apply, including individuals from underrepresented groups: Indigenous persons, vulnerable youth, newcomers, and persons with disabilities
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