Information technology (IT) support technician


Job Id: 5327

Hawley Chatwal & Company LLP

February 22, 2024



Full Time


Company Name: Hawley Chatwal & Company LLP

Job Location: 110 Matheson Blvd W., Suite 120, Mississauga, ON L5R 4G7

Job Position: Information technology (IT) support technician

No. of Job Positions: 2

Job Type: Permanent, Full Time (35 hours/ week)

Language Requirements: English

Wages: $32/hour

Contact Person’s name, email address: Gurpreet Chatwal,

Hawley Chatwal & Company LLP is currently hiring Information technology (IT) support technician to join our team!

Hawley Chatwal & Company LLP is one of the most successful public accounting and advisory firms in Canada. We provide audit, tax, advisory and risk services to small to large-sized businesses, individuals, not-for profit organizations and public companies. As an accounting firm based in Mississauga, our focus is on building close relationships with clients to learn more about their goals and aspirations and help them achieve them.

We believe in the value of relationships. We view every client relationship like a partnership, and truly believe that our success is a result of your success. We take pride in giving our clients the assurance that the assistance they receive comes from years of advanced training, technical experience, and financial acumen. Our continual investment of time and resources in professional continuing education, state-of-the-art computer technology and extensive business relationships is indicative of our commitment to excellence.


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
  • Consult user guides, technical manuals and other documents to research and implement solutions.
  • Reproduce, diagnose and resolve technical problems encountered by users.
  • Provide advice and training to users in response to identified difficulties.
  • Provide business systems, network and Internet support to users in response to identified difficulties.
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Setup equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Perform webserver backup and recovery operations.
  • Manage incidents.

Work Conditions and Physical Capabilities

  • Attention to detail.
  • Fast-paced environment.
  • Repetitive tasks.
  • Work under pressure.

Personal Suitability

  • Client focus
  • Dependability
  • Flexibility
  • Initiative
  • Judgement
  • Organized
  • Reliability
  • Team player



  • At least six months of working experience in the related field is required for this position.
  • College/CEGEP or equivalent experience.
  • Self-motivated and works well independently and in a team environment.
  • Possess excellent customer service skills.
  • Solid knowledge of office procedures.
  • Experience with office management software like Adobe PDF and MS Office (MS Excel, MS Outlook, MS Publisher, and MS Word, specifically)
  • Strong organization skills with a problem-solving attitude.
  • Excellent written and verbal communication skills in English Language.


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