Guest Service Representative (NOC 64314)


This job has been expired on 15-05-24 !

Job Id: 4333

15150141 Canada Inc. o/a Florenceville Inn

November 17, 2023


New Brunswick

Full Time

The Company Operating Name: 15150141 Canada Inc. o/a Florenceville Inn

Title of Position: Guest Service Representative (NOC 64314)

Business Address: 239 Burnham Rd. Florenceville-Bristol, New Brunswick E7L 1Z1

No# of Positions: 2

Terms of Employment: Full Time, Permanent – Year round

Language Requirement(s): English

Wage: CAD 15 – 18/hour

 Benefits Package (if applicable): none

 Hours (each week): 32 -40 hrs/week

 Location of work: 239 Burnham Rd. Florenceville-Bristol, New Brunswick E7L 1Z1


 Education: Completion of secondary school

 Work Experience: Minimum 1 year of relevant experience

Job Duties:

  • Process guest check-ins and check-outs according to hotel standards, calculate charges and receive payments
  • Identify guest needs and provide relevant information regarding the hotel services and amenities.
  • Respond to all guest requests in a timely manner.
  • Take reservations from incoming callers while providing superior service and input all information into the hotel management system. Update and cancel reservations in the system as requested by the guest.
  • Processing guests accounts
  • Handling a cash float
  • Provide excellent customer service as per hotel and Brand standards
  • Sell and create room reservations
  • Process group arrivals and departures
  • Follow emergency and safety procedures
  • Handle wake-up calls
  • Answer telephone and relay telephone calls and messages
  • Provide general information about points of interest in the area
  • Operate personal computer, various software, fax, calculator, phone, photocopy machine. Carry out clerical duties (i.e. faxing, filing, photocopying)
  • Assist clients/guests with special needs
  • Determine and evaluate the guest requests in person or over the phone, and to written or verbal instructions.
  • Maintain confidentiality of all guests and hotel information
  • Liaise in writing and verbally with guests, visitors, enquirers, and hotel staff.
  • Perform basic Front Desk tasks and clerical including reservations over the telephone, and ensure a smooth and accurate input.
  • Other duties as assigned



Job Requirements:

• Prior experience working the front desk at a hotel preferred.

• Good written and verbal communication

• Must be neat, professional and well groomed

• Must possess strong organization time management skills, attentive to details

• Must be guest service focused

• Excellent computer skills

• Experience in a service-related position is an asset

• Must be able to stand for extended periods of time

• Excellent communication skills

• Positive attitude and outgoing personality is essential





Minimum 1 year of relevant experience



Contact Information: Please send your resume to


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