Location:             2920 Major Mackenzie Drive East, Markham, Ontariio, L6C 0G6

Summary:            Managing the customer service function, including cash, cashiers and merchandising.

Duties and Responsibilities:

Human Resources

• Ensure cashier/merchandising staff comply with all store policies and operating procedures.
• Train cashiers/merchandisers in job functions.
• Provide on-going guidance and instructions.

Loss Prevention

• Ensure all loss prevention standards are implemented, manage daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures.

Customer Service

• Ensure store employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge).
• Answer enquiries regarding location of product, rainchecks, etc.
• Resolve customer issues according to established guidelines (refunds, exchanges, etc).
• Promote the CSI Survey.

Merchandising

• Ensure shelves are clean and organized with proper rotation.
• Ensure product displays are set up and taken down as directed by the AFSM/FSM.
• Monitor inventory level and inform AFSM/FSM.
• Put up and take down flyer/event POP as per the POP Placement / Hot Spot documents located on the In-Store Web.
• Maintain cleanliness and ensure washrooms are stocked with proper items throughout the shift.
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• Ensure standards of housekeeping and store image are maintained.
• Comply with Health and Safety requirements: supervise employees to ensure correct work procedures are followed, communicate hazard information and control procedures, consult employees and provide feedback to management, cooperate with Health and Safety committee or representative, hold accountable any employees reporting to them.
• May be asked to perform clerical and banking duties.

Key Competencies:

• Demonstrable experience in a supervisory capacity at a retail store, or similar.
• Must work effectively with all employees and management teams.
• Ability to prioritize activities quickly in response to changing initiatives.
• Exceptional interpersonal and coaching skills.
• Strong verbal and written communication skills.
• Effective organization and planning skills.
• Computer literacy.
• Commitment to providing exceptional customer service.

Work hours:

• 35 – 40 hours a week

Salary:

• $22 – $24 per hour.

Benefits:

• Staff discount on merchandise.

Apply to:              asdm970@shoppersdrugmart.ca