Job Type: Full Time

Customer Service Supervisor Responsibilities:

Design and implement customer service representatives’ workplace policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.

Completes operational requirements by scheduling and assigning customer service reps, following up on work results, and creating monthly company profit/loss reports, as well as job reports.

Supervise the work of customer service representatives, ensuring client satisfaction and observance of the company’s policies.

Keeps management informed by reviewing and analyzing special reports, summarizing information sales volumes, and identifying trends.

Maintains customer service results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising job results.

Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Provides a high level of phone confidence & professionalism in all modes of communication with internal or external customers.

Provide leadership to develop skills related to providing rigorous, timely and professional customer service. Resolve and train other customer service representatives on escalating calls, emails, or cases to ensure a positive customer experience.

Ability to manage multiple levels, from low to high-priority tasks, ensuring all deadlines are met.

Identify and provide interactive and retroactive coaching and quality improvement sessions that include policies and procedures, sales techniques, and other beneficial professional development.

Ensure timely and consistent communication through meetings, SalesForce, email, or other methods with the staff of other departments.

Maintains office efficiency by organizing office tools such as computers, telephones, and other necessary equipment.

Maintain professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks, and participating in professional groups.

Salary: $28.30 per hour

Full-time permanent opportunity

Qualifications:

High-school diploma

1+ years of experience

Send your resume to statefinancialhr@gmail.com

Location: 3341 Markham Rd. suite 108 Scarborough, ON M1X 1M8

A leading car rental company in Vancouver is looking to hire a sales and marketing manager who will be responsible for leading a team who are involved in the sales and marketing activities of the company. He/she will track market developments, create strategies, set up sales plans, and maintain customer relations. The manager will develop promotional materials, train, direct and motivate staff, market business services, and assist in product development and direct and evaluate the marketing strategies of establishments. He/she will supervise staff in various areas of responsibility. The firm is looking for an experienced and accomplished manager with 5+ experience who can do market outreach to diverse segments. Area of specialization: Market research, Marketing, Public relations, and Sales The firm is looking for a leader with attention to detail, who can perform in a fast-paced environment with tight deadlines, and the ability to work under pressure Personal suitability: Client focus, Efficient interpersonal skills, Excellent oral communication, Flexibility, taking initiative, Organized, Team player, Dependability, and Reliability Salary: Hourly $49 Eligibility: 5+ years of experience in a progressive leadership role and minimum 1 year diploma in a relevant field   Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.