Job Type: Full Time

Supervisor, food services

Quesada burritos and tacos

Job details

  • Location:13-511 Maple Grove Drive, Oakville, ON- L6J 6X8
  • Salary17.00 hourly / 35.00 to 44.00 hours per Week
  • Terms of employment: Permanent employment Full time
  • Day, Early Morning, Evening, Morning, Night, Weekend
  • Start date: Starts as soon as possible
  • vacancies: 1

Overview

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • or equivalent experience

Experience

2 years to less than 3 years

Work setting

  • Fast food outlet or concession

Responsibilities

Tasks

  • Supervise and co-ordinate activities of staff who prepare and portion food
  • Train staff in job duties, sanitation and safety procedures
  • Estimate and order ingredients and supplies
  • Hire food service staff
  • Ensure food service and quality control
  • Maintain records of stock, repairs, sales and wastage
  • Establish work schedules

Supervision

  • 3-4 people

Credentials

Certificates, licences, memberships, and courses

  • Food Safety Certificate
  • Safe Food Handling certificate

Additional information

Security and safety

  • Criminal record check

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Flexibility
  • Team player

Who can apply to this job?

Only apply to this job if:

  • You are a Canadian citizen, a permanent or a temporary resident of Canada.
  • You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

 

How to apply

By email

 

Customer Service Representatives Supervisor

Customer Service Supervisor Responsibilities:

Design and implement customer service representatives’ workplace policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.

Completes operational requirements by scheduling and assigning customer service reps, following up on work results, and creating monthly company profit/loss reports, as well as job reports.

Supervise the work of customer service representatives, ensuring client satisfaction and observance of the company’s policies.

Keeps management informed by reviewing and analyzing special reports, summarizing information sales volumes, and identifying trends.

Maintains customer service results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising job results.

Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Provides a high level of phone confidence & professionalism in all modes of communication with internal or external customers.

Provide leadership to develop skills related to providing rigorous, timely and professional customer service. Resolve and train other customer service representatives on escalating calls, emails, or cases to ensure a positive customer experience.

Ability to manage multiple levels, from low to high-priority tasks, ensuring all deadlines are met.

Identify and provide interactive and retroactive coaching and quality improvement sessions that include policies and procedures, sales techniques, and other beneficial professional development.

Ensure timely and consistent communication through meetings, SalesForce, email, or other methods with the staff of other departments.

Maintains office efficiency by organizing office tools such as computers, telephones, and other necessary equipment.

Maintain professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks, and participating in professional groups.

Salary: $28.30 per hour

Full-time permanent opportunity

Qualifications:

High-school diploma

1+ years of experience

Send your resume to statefinancialhr@gmail.com

Location: 3341 Markham Rd. suite 108 Scarborough, ON M1X 1M8