Job Type: Full Time

Customer Service Supervisor

  • Design and implement customer service representatives’ workplace policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.

    Completes operational requirements by scheduling and assigning customer service reps, following up on work results, and creating monthly company profit/loss reports, as well as job reports.

    Supervise the work of customer service representatives, ensuring client satisfaction and observance of Tnext Communication policies.

    Keeps management informed by reviewing and analyzing special reports, summarizing information, sales volumes and identifying trends.

    Maintains customer service results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising job results.

    Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

    Provides a high level of phone confidence & professionalism in all modes of communication with internal or external customers.

    Provide leadership to develop skills related to providing rigorous, timely and professional customer service. Resolve and train other customer service representatives on escalating calls, emails or cases to ensure a positive customer experience.

    Ability to manage multiple levels from low to high-priority tasks ensuring all deadlines are met.

    Identify and provide interactive and retroactive coaching and quality improvement sessions that include policies and procedures, sales techniques and other beneficial professional development.

    Ensure timely and consistent communication through meetings, SalesForce, email, or other methods with the staff of other departments.

    Maintains office efficiency by organizing office tools such as computers, telephones, and other necessary equipment.

    Maintain professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks, and participating in professional groups.

    Salary: $29 per hour

    Full-time permanent opportunity

    Qualifications:

    High-school diploma

    1+ years of experience

    Send your resume to tnexthr@gmail.com

    Address: 155 Rexdale Boulevard #502a, Etobicoke, ON M9W 5Z8

Administrative Assistant

  • Support the operation, supervisors, managers, and staff of our office in different areas in a professional and timely manner. Review and adjust office procedures to increase efficiency and organization.
  • Responsible for writing correspondence, and other marketing or communication materials, such as brochures, letters, reports, and invoices and responding to emails in a timely manner.
  • Organize emails and correspondence on a regular basis and determine the respective person who should be made aware of correspondence. Also, using judgment and experience, raise flags on urgent communications received and communicate with Managers to inform and follow directions.
  • Must provide excellent customer service. The job requires answering the phones and communicating daily with customers and employees. Professional and cordial communication must be used when answering questions on the phone or in person. Must greet visitors in a pleasant manner. In situations of conflict, must communicate with Managers.
  • Review and improve our current filing system. Train other staff on the system to ensure access is fast and time-saving.
  • Maintain an inventory of our office supplies. Communicate with vendors and order supplies when necessary. Keep track of expenses and inform Managers of the budget needed.
  • Will participate in meetings of different departments in the organization. Will take minutes and will share them with the appropriate personnel.

 

 

Salary: $26.10 per hour

Qualifications:

High-school diploma

1 year of experience

Send resumes to: trinitytechhr@gmail.com

Address: 155 Rexdale Boulevard #502a, Etobicoke, ON M9W 5Z8