Hillcrest Plumbing & Heating (1991) Ltd. is a well-known Vancouver-based company, specializing in plumbing and heating services to residential and commercial customers throughout the Greater Vancouver Area.
As part of our expansion and growth, we are seeking an exceptionally driven, detail-oriented and experienced Office Manager to manage high-volume administrative operations in a fast-paced, deadline-driven environment. This position demands precision, speed, and the ability to independently handle complex administrative, financial and IT-related tasks with minimal supervision. The ideal candidate would bring a deep understanding of office operations and help us coordinate our internal routine procedures.
Responsibilities:
· Oversee, streamline and continuously coordinate day-to-day office administrative procedures to ensure absolute efficiency and accountability;
· Review, design and implement new administrative systems and procedures to improve workflow and productivity;
· Establish work priorities and delegate tasks to staff, and monitor completion to ensure no missed deadlines in a high-pressure setting;
· Manage all budgeting and inventory control processes, including tracking office supplies and coordinating replenishments, ensuring tight control over expenditures;
· Support financial operations, including vendor payments, invoice processing, reconciliation, and data integrity in QuickBooks;
· Ensure all timecards are verified, complete, and supported by required documentation for payroll accuracy;
· Maintain structured, audit-ready filing systems for financial and operational records;
· Prepare comprehensive reports, correspondence, and procedural documentation and manuals to exacting standards;
· Liaise with internal departments to facilitate seamless communication across all departments;
· Conduct administrative activities related to project planning, contracting, and office maintenance;
· Ensure strict adherence to company policies, compliance standards and privacy legislation;
· Assist the senior accountant with complex year-end procedures, including bank and account reconciliations;
· Provide responsive support to management and the service department for a wide range of operational inquiries;
· Troubleshoot and resolve IT issues independently whenever possible, escalating only when necessary;
· Execute and monitor Google Ads campaigns, analyzing engagement and adjusting based on data-driven insights;
· Professionally correspond with customers and vendors by phone and email, maintaining clarity and professionalism at all times.
Job Requirements:
● At least 1 year of experience in a senior office administration role in a high-volume environment;
● University degree or college diploma in business administration or management;
● Advanced proficiency in QuickBooks Desktop, QuickBooks Online and Microsoft Excel (pivot tables, formulas, lookups, and data validation required);
● Demonstrated ability to handle competing priorities, tight deadlines, and constant interruptions without loss of accuracy or composure;
● Exceptional written and verbal English communication skills – must be capable of drafting professional correspondence and clear procedural documentation;
● Proven IT aptitude: ability to troubleshoot common office technology and work across multiple platforms (Google Workspace, QuickBooks, etc.);
● Meticulous attention to detail and demonstrated track record of accountability and follow-through;
● Must thrive in a fast-paced, paper-intensive environment requiring strong organization and time management.
Job Type: Permanent Full-Time (35 hours per week)
Business and Physical Job Location: 3260 Main St., Vancouver, BC, V5V 3M5
Salary: $36.6/hr
Vacation: 4% of wage
Benefits: Extended Health, Dental, and Life Insurance. Access to optional benefits
Language: English
How to Apply
Submit your resume to: ap@hp91.ca
We thank all applicants for their interest in this position. However, due to the high volume of applications, only those who are shortlisted will be contacted.