Position Title: Administrative Assistant, Medical
NOC Code: 13112
Hourly Rate: $34.62
Working Hours: 30 hours per week
Duration: 52 weeks per year
Location: Canadian Institute of Traditional Chinese Medicine
Job Summary
The Canadian Institute of Traditional Chinese Medicine seeks a dedicated and detail-oriented Medical Administrative Assistant to support our growing team. This role is essential in maintaining the smooth operation of our clinic and ensuring an excellent patient experience in a healthcare setting specializing in Traditional Chinese Medicine (TCM).
Working Environment
Become a part of a tranquil, patient-focused environment emphasizing holistic health and cultural sensitivity. We provide a collaborative and supportive workplace where your contributions significantly impact the quality of healthcare delivery, deeply rooted in TCM traditions.
Key Responsibilities
• Schedule and confirm medical appointments; manage communication between patients and medical staff.
• Respond to telephone and electronic inquiries; relay messages and concerns to the appropriate healthcare provider.
• Communicate and follow up with MSP, WCB, ICBC, Blue Cross, and other insurance providers regarding patient cases.
• Prepare and format electronic medical reports, correspondence, spreadsheets, and related documentation.
• Interview patients to complete case histories, forms, and records.
• Maintain and update confidential medical files in compliance with privacy regulations.
• Draft agendas, transcribe, and distribute meeting minutes.
• Implement and maintain office administrative procedures, including document filing and internal reporting.
• Monitor and replenish medical and office supplies; verify deliveries and ensure proper inventory levels.
• Coordinate repairs and equipment orders to maintain clinic functionality.
• Oversee the proper storage of Chinese medicinal herbs and ingredients, ensuring correct temperature and humidity levels.
• Maintain the quality of Chinese medicine inventory and prepare herbal prescriptions per practitioner guidance.
• Organize company-related social functions and manage external reservations.
• Supervise and train 1–2 administrative staff in office procedures and software usage.
Qualifications
• Completion of post-secondary education is required.
• A minimum of 2–3 years of experience in a healthcare or clinical setting is preferred.
• Experience in supervising and training staff.
• Strong interpersonal and communication skills with a patient-focused mindset.
• Knowledge of medical terminology and an understanding of TCM practices are strong assets.
• Excellent organizational abilities and attention to detail.
• Proficiency in office software and medical scheduling systems.
How to Apply:
Please submit your resume and cover letter and upload to https://form.jotform.com/251054084665255
Join our team and contribute to the patient-centered care rooted in the values of Traditional Chinese Medicine.