Job Description
About Us:
MALISON CONTRACTING INC. SOUS-TRAITANCE MALISON INC is a start-up construction company dedicated to providing innovative solutions and exceptional customer service. We pride ourselves on our collaborative and inclusive culture, where every team member is valued and empowered to contribute to our success.
Job Description:
We are seeking a motivated and detail-oriented User Support Technician to join our IT team. The ideal candidate will have a strong technical background and a passion for helping others. This role is responsible for providing technical assistance and support to end-users, ensuring a high level of customer satisfaction.
Key Responsibilities:
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Maintenanice of company website and appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service.
- Stay updated with the latest technology trends and advancements to provide proactive support.
Experience and specialization
Qualifications:
- High school diploma or equivalent; a degree in Information Technology, Computer Science, or related field preferred.
- Proven experience as a User Support Technician, Azure Cloud, GCP, or similar role.
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
- Strong knowledge of computer systems, networks, software, and hardware.
- Familiarity with various operating systems (Windows, MacOS, Linux) and remote desktop applications.
- Exceptional communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Relevant certifications (e.g. Micrpspft Azure, Terraform Associate, Kubernetes Administrator etc.)
What We Offer:
- Competitive salary and benefits package.
- Accormodation if needed
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Jira
- Shell script
- Linux
- Unix
- Kubernetes/GCP/Azure
- Networking software
- Project management software
- Web service design
- Mapping and data visualization software
- Database software
- Programming languages
- Python
- SQL
How to Apply:
Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role to malisoncontracting@gmail.com