Specialism: JOBSCANADA4U

Autobody Repairer: $25.50 / hour

Responsibilities include:

• Professionalism in customer service
• Review damage report and estimates of repair cost and plan work to be performed
• Clean and maintain work space
• Replace front end components, body components, doors and frame and underbody components
• File, grind and sand body surfaces to be repaired
• Mask and tape auto body surfaces in preparation for painting
• Hammer out dents, buckles and defects using blocks and hammers
• Remove damaged fenders, panels and grills and bolt or weld replacement parts into place
• Apply primers and repaint surfaces
• Repair or replace interior components
• Repair or replace damaged windows, windshields and sunroofs
• Inspect repaired vehicles and test drive vehicles for proper handling
• Mix paint, blend and match colors
• Operate soldering equipment or use plastic filler to fill holes, dents and seams
• Straighten bent frames using frame and underbody pulling and anchoring equipment

Customer Service Supervisor Responsibilities:

Design and implement customer service representatives’ workplace policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.

Completes operational requirements by scheduling and assigning customer service reps, following up on work results, and creating monthly company profit/loss reports, as well as job reports.

Supervise the work of customer service representatives, ensuring client satisfaction and observance of the company’s policies.

Keeps management informed by reviewing and analyzing special reports, summarizing information sales volumes, and identifying trends.

Maintains customer service results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising job results.

Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Provides a high level of phone confidence & professionalism in all modes of communication with internal or external customers.

Provide leadership to develop skills related to providing rigorous, timely and professional customer service. Resolve and train other customer service representatives on escalating calls, emails, or cases to ensure a positive customer experience.

Ability to manage multiple levels, from low to high-priority tasks, ensuring all deadlines are met.

Identify and provide interactive and retroactive coaching and quality improvement sessions that include policies and procedures, sales techniques, and other beneficial professional development.

Ensure timely and consistent communication through meetings, SalesForce, email, or other methods with the staff of other departments.

Maintains office efficiency by organizing office tools such as computers, telephones, and other necessary equipment.

Maintain professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks, and participating in professional groups.

Salary: $28.30 per hour

Full-time permanent opportunity

Qualifications:

High-school diploma

1+ years of experience

Send your resume to statefinancialhr@gmail.com

Location: 3341 Markham Rd. suite 108 Scarborough, ON M1X 1M8