Customer Service Representative Supervisor Responsibilities:
Design and implement customer service representatives’ workplace policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
Completes operational requirements by scheduling and assigning customer service reps, following up on work results, and creating monthly company profit/loss reports, as well as job reports.
Supervise the work of customer service representatives, ensuring client satisfaction and observance of the company’s policies.
Keeps management informed by reviewing and analyzing special reports, summarizing information sales volumes, and identifying trends.
Maintains customer service results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
Provides a high level of phone confidence & professionalism in all modes of communication with internal or external customers.
Provide leadership to develop skills related to providing rigorous, timely and professional customer service. Resolve and train other customer service representatives on escalating calls, emails, or cases to ensure a positive customer experience.
Ability to manage multiple levels, from low to high-priority tasks, ensuring all deadlines are met.
Identify and provide interactive and retroactive coaching and quality improvement sessions that include policies and procedures, sales techniques, and other beneficial professional development.
Ensure timely and consistent communication through meetings, SalesForce, email, or other methods with the staff of other departments.
Maintains office efficiency by organizing office tools such as computers, telephones, and other necessary equipment.
Maintain professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks, and participating in professional groups.
Salary: $28.30 per hour
Full-time permanent opportunity
Qualifications:
High-school diploma
1+ years of experience
Send your resume to tnexthr@gmail.com
Location: 155 Rexdale Blvd #502a, Etobicoke, ON M9W 5Z8