Specialism: NEWCOMER

Customer Service Supervisor

  • Design and implement customer service representatives’ workplace policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.

    Completes operational requirements by scheduling and assigning customer service reps, following up on work results, and creating monthly company profit/loss reports, as well as job reports.

    Supervise the work of customer service representatives, ensuring client satisfaction and observance of Tnext Communication policies.

    Keeps management informed by reviewing and analyzing special reports, summarizing information, sales volumes and identifying trends.

    Maintains customer service results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising job results.

    Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

    Provides a high level of phone confidence & professionalism in all modes of communication with internal or external customers.

    Provide leadership to develop skills related to providing rigorous, timely and professional customer service. Resolve and train other customer service representatives on escalating calls, emails or cases to ensure a positive customer experience.

    Ability to manage multiple levels from low to high-priority tasks ensuring all deadlines are met.

    Identify and provide interactive and retroactive coaching and quality improvement sessions that include policies and procedures, sales techniques and other beneficial professional development.

    Ensure timely and consistent communication through meetings, SalesForce, email, or other methods with the staff of other departments.

    Maintains office efficiency by organizing office tools such as computers, telephones, and other necessary equipment.

    Maintain professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks, and participating in professional groups.

    Salary: $29 per hour

    Full-time permanent opportunity

    Qualifications:

    High-school diploma

    1+ years of experience

    Send your resume to tnexthr@gmail.com

    Address: 155 Rexdale Boulevard #502a, Etobicoke, ON M9W 5Z8

Graphic designer – multimedia, interactive or new media

Job Overview

Description

We are looking for a dynamic graphic designer – multimedia, interactive or new media – who not only shares our values and love for animals but is a perfect candidate with the passion for helping us expand our online presence and enhance our brand.

Responsibilities

  • Communicate with the company’s Director to understand and represent the business’s values and brand in all graphic designs, content, and online media platforms.
  • Design marketing assets for websites, digital creative, email, SMS, and social media, ensuring they align with brand guidelines.
  • Plan, organize, direct and control the designs, themes and messages on our website and online media platforms.
  • Following industry standards and the latest technology, determine the best ways to achieve higher customer engagement levels.
  • Create short-form video content across social media platforms, including Facebook, Instagram, and other popular platforms. Areas of work will include but are not limited to marketing collaterals, presentations, static online banners, animated online banners, print ads, social media ads, infographics, promotional emails, event signage, app development, website promotion and web page banners.
  • Plan and control the budget for the development of graphic design projects, content and the use of platforms.
  • Create and produce JPEGs, PDFs, videos, graphs, charts, thumbnail images, and other design elements.
  • Integrate multimedia concepts with technical graphic design elements, as appropriate. Capable of Reformatting, resizing, and retouching a variety of design assets.
  • Apply knowledge of the eCommerce space, including competitive strategies, product development, customer research, usability best practices, and industry trends.
  • Organize and maintain the graphic archive of the company.
  • Able to work independently and as part of a team to establish project deliverables.

Qualifications:

1+ years of experience

College Diploma in Graphic Arts or related field

Location: Unit 32 – 55 West Beaver Creek Rd, Richmond Hill, ON, Canada

Position: Title: Graphic designer – multimedia, interactive or new media

Salary: $31/hour

Hours of Work: 30 hours /week, 52 weeks/year

Job Type: Full-time, permanent

Website: https://www.pawpawdear.com/ (https://www.pawpawdear.com/)

Please apply at: pawdearhr@gmail.com