Retail Store Supervisor

Job Location:  654 College Street, Toronto, Ontario, M6G 1B8

Duties and Responsibilities:

  • Assisting business owner in daily store operations in compliance with established procedures.
  • Supervising and providing guidance to sales staff and cashier.
  • Optimizing sales through prompt and excellent customer service.
  • Responding to customer concerns and resolving any issues or complaints in a professional manner.
  • Communicating with business owner regarding sales, inventory, marketing, and recruitment.
  • Training new sales staff and cashier.
  • Maintaining and ordering supplies and merchandise.
  • Assessing the needs of customers, educating them about products and services.
  • Implementing best practices to increase sales and profitability.
  • Monitoring work attendance, punctuality and the quality of services employees provided.
  • Ensuring compliance with health and safety regulations and overseeing store security.
  • Ensuring smooth operation of computer systems and equipment and arranging for maintenance and repair work if necessary.

Key Competencies:

  • Demonstrable experience in a supervisory capacity at a retail store, or similar.
  • A bachelor’s degree or college diploma in Business Administration, Financial Management, or equivalent qualification preferred.
  • In-depth knowledge of product and consumer trends, and marketing strategies.
  • Exceptional interpersonal skills in dealing with employees and customers.
  • Excellent communication skills.

 

Work hours:

  • 35 to 40 hours a week

Salary:

  • $22.00 per hour

Benefits:

  • Staff discount on merchandise.
  • 10 days paid personal days.
  • Group insurance including dental insurance, drug insurance.

 

Please send resume and recommendation letter to   emerson@movinev.com

Front Store Supervisor

Location:       14729 Yonge Street, Aurora, Ontario, L4G 1N1

Summary:     Managing the customer service function, including cash, cashiers and merchandising.

Duties and Responsibilities:

Human Resources

  • Ensure cashier/merchandising staff comply with all store policies and operating procedures.
  • Train cashiers/merchandisers in job functions.
  • Provide on-going guidance and instructions.

Loss Prevention

  • Ensure all loss prevention standards are implemented, manage daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures.

Customer Service

  • Ensure store employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge).
  • Answer enquiries regarding location of product, rainchecks, etc.
  • Resolve customer issues according to established guidelines (refunds, exchanges, etc).
  • Promote the CSI Survey.

Merchandising

  • Ensure shelves are clean and organized with proper rotation.
  • Ensure product displays are set up and taken down as directed by the AFSM/FSM.
  • Monitor inventory level and inform AFSM/FSM.
  • Put up and take down flyer/event POP as per the POP Placement / Hot Spot documents located on the In-Store Web.
  • Maintain cleanliness and ensure washrooms are stocked with proper items throughout the shift.

 General

  • Ensure standards of housekeeping and store image are maintained.
  • Comply with Health and Safety requirements: supervise employees to ensure correct work procedures are followed, communicate hazard information and control procedures, consult employees and provide feedback to management, cooperate with Health and Safety committee or representative, hold accountable any employees reporting to them.
  • May be asked to perform clerical and banking duties.

 Key Competencies:

  • Demonstrable experience in a supervisory capacity at a retail store, or similar.
  • A bachelor’s degree or college diploma in Business Administration, Financial Management, or equivalent qualification preferred.
  • Exceptional interpersonal skills in dealing with employees and customers.
  • Excellent communication skills.

 Work hours:

  • 35 to 40 hours a week

Salary:

  • $21.00 per hour.

Benefits:

  • Staff discount on merchandise.

Apply to:              fsdm970@shoppersdrugmart.ca