Specialism: TECH

Job Opening – Software Technical Support Analyst

Company – Safety First Security Services Inc.
Location: 55 NUGGET AVENUE suite 203, Scarborough, ONM1S 3L1
Position: Software Technical Support Analyst
Salary: $28.90 to $31.00 hourly (To be negotiated) 
Vacancy: 1
Terms of employment: Permanent employment, Full time for 30 to 40 hours per Week
Employment Conditions: Day, Evening, Flexible Hours, Morning, Overtime, To be determined

Job Requirement
Languages
English

Education
College/CEGEP, Computer science

Experience
1 year to less than 2 years

Work setting
Private sector

Responsibilities/ Tasks
Communicate electronically with computer user experiencing difficulties in registration and attending the online training programs; Perform Web-server backup and recovery operations; Provide timely and effective resolution to customer software issues through thorough troubleshooting and analysis; Offer expert guidance and assistance to users, ensuring a smooth experience with software applications; Collaborate with cross-functional teams to escalate and resolve complex technical issues; Document and maintain detailed records of customer interactions, technical solutions, and recurring problems; Conduct proactive system monitoring and respond promptly to alerts, minimizing downtime; Assist in the development and maintenance of knowledge base articles for self-service customer support;  Keep abreast of software updates and industry trends to provide informed and up-to-date technical assistance; Deliver exceptional customer service by communicating technical information in a clear and understandable manner

Supervision
3-4 people

Experience and specialization
Computer and technology knowledge
Programming languages, Java Script, MS Office, Oracle

Additional information
Security and safety, Criminal record check

Work conditions and physical capabilities
Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Manual dexterity, Attention to detail, Sitting, Combination of sitting, standing, walking

Personal suitability
Accurate, Client focus, Efficient interpersonal skills, Organized, Team player, Ability to multitask.

How to apply
By email
safety1security@gmail.com

Location of work: Toronto, Ontario M5X 1C7
Salary: $72000 per annum/ 30-35 hours per Week
Terms of employment: Permanent employment/ Full time
Working hours: Day
Start date: Starts as soon as possible
Vacancies: 1 vacancy
Languages: English
Education: College program in computer Science
Experience: 1- 2 years Work experience is required
Work setting: IT firm

Work conditions and physical capabilities: Fast-paced environment, Repetitive tasks, Standing for extended periods
Who can apply to this job: Only apply to this job if You are a Canadian citizen, a permanent or a temporary resident of Canada or You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply: Send resume by email to recruitement4321@gmail.com

Tasks/ Job Duties:

• Innovative Engineering: Spearhead the design and development of the core code base in Rust, ensuring optimal performance and scalability.
  Cross-Platform Integration: Build and maintain Flutter plugins and applications that seamlessly integrate with native Android and iOS platforms.
  Advanced Bridging: Develop, optimize, and maintain bridging code between Rust, native languages, and Flutter using FFI techniques.
  Reliability & Quality Assurance: Design robust test infrastructure for platform-specific network transports and ensure high reliability and fault tolerance.
  Issue Resolution: Proactively debug and isolate complex issues arising from SDK deployments, ensuring swift resolutions.
  Knowledge Transfer: Act as a Rust evangelist, training, and mentoring other team members, uplifting the overall team competence in Rust.
  Stay Ahead: Continuously monitor industry trends, and apply the latest best practices and innovations into our development processes.
  Requirements:
• Job Requirements:
  Rust Mastery: Minimum of 1-2 years of intensive professional experience with Rust. Demonstrated history of deep diving into Rust’s intricacies is a must.
  Flutter Proficiency: Must possess 1-2 years of profound programming experience in mobile application development using Flutter and Dart.
  Cross-Language Integration: Proven experience with cross-language FFI, particularly between Rust & C++, and knowledge in Swift & Kotlin.
  Troubleshooting Genius: Exceptional ability to debug, troubleshoot, and optimize mobile applications and plugins.
  Cryptography and Encryption: A comprehensive understanding of modern cryptography and encryption techniques, and the ability to implement these securely in mobile applications.
  Quality Driven: Demonstrated expertise in unit testing, TDD, and crafting highly testable code.
  CI/CD Expertise: In-depth experience with Continuous Integration/Continuous Deployment principles and creating and managing automated pipelines.
  Version Control: Mastery over version control systems, especially Git, with experience managing large-scale repositories.
  Desired Attributes:
  Challenger: Relishes challenges and is not deterred by complex problems; instead, sees them as opportunities to excel.
  Innovator: Has an innovative mindset with a history of pushing technological boundaries.
  Collaborator: Excellent communication skills and ability to work closely with cross-functional teams.
  Self-Starter: An intrinsic motivation to take initiative, lead projects, and see them through to completion.