Job Type: Full Time

Customer Service Representative Supervisor

Customer Service Representative Supervisor Responsibilities:

Design and implement customer service representatives’ workplace policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.

Completes operational requirements by scheduling and assigning customer service reps, following up on work results, and creating monthly company profit/loss reports, as well as job reports.

Supervise the work of customer service representatives, ensuring client satisfaction and observance of the company’s policies.

Keeps management informed by reviewing and analyzing special reports, summarizing information sales volumes, and identifying trends.

Maintains customer service results by coaching, counselling, and disciplining employees, planning, monitoring, and appraising job results.

Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Provides a high level of phone confidence & professionalism in all modes of communication with internal or external customers.

Provide leadership to develop skills related to providing rigorous, timely and professional customer service. Resolve and train other customer service representatives on escalating calls, emails, or cases to ensure a positive customer experience.

Ability to manage multiple levels, from low to high-priority tasks, ensuring all deadlines are met.

Identify and provide interactive and retroactive coaching and quality improvement sessions that include policies and procedures, sales techniques, and other beneficial professional development.

Ensure timely and consistent communication through meetings, SalesForce, email, or other methods with the staff of other departments.

Maintains office efficiency by organizing office tools such as computers, telephones, and other necessary equipment.

Maintain professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks, and participating in professional groups.

Salary: $28.30 per hour

Full-time permanent opportunity

Qualifications:

High-school diploma

1+ years of experience

Send your resume to tnexthr@gmail.com

Location: 155 Rexdale Blvd #502a, Etobicoke, ON M9W 5Z8

Property Rental Co-Ordinator

Job Duties and Responsibilities:

  • Responsible for the collection of rents and providing notice if problem occurs.
  • Complete periodical inspection reports and request work orders for problems find at the properties and update to the company system.
  • Handle maintenance requests either by taking care of it yourself or having the necessary contacts to do so.
  • Keep accurate listing of all income and expenses as well as deposits at all times. Includes copies of signed contracts, maintenance requests, complaints, repair costs, rents collected, inspection reports and full records of repairs done and their costs and etc.
  • Archive electronic reports and files and generating file administration
  • Update and maintain current daily and emergency tenant contact lists and tenant information manuals.
  • Assist management office with resident communications and relationships.
  • Answer phone and deal with queries related to the rental
  • Create invoices for fees and disbursement, and keep invoices organized and file chasing
  • Assist in the preparation of rental reports as assigned.
  • Other duties as assigned related to the rental.

Requirement:

  • A college diploma is required.
  • 1-2 years of related experience as a property clerk, contract clerk, or administrative officer are required.
  • $ 25/hour
  • 30-40 hours per week