Employer: Swiss Chalet Plus 1955
Business Address: Scarborough, ON M1T 1A3
Location of Work: Scarborough, Ontario
Vacancies: 1
Terms of Employment: Permanent, full-time
Hours of Work: 30 hours per week
Wage: $36.25 per hour
Start Date: As soon as possible
Language of Work: English
Benefits:
As required under Ontario employment standards legislation, including vacation pay, public holiday pay, overtime pay where applicable, WSIB coverage, and statutory leaves. Employer contributions to CPP and EI as required by law.
About the Role
Swiss Chalet Plus 1955 in Scarborough is seeking a Restaurant Operations Manager to oversee and evaluate day-to-day restaurant operations in a high-volume dine-in, take-out, catering, and delivery environment. This role requires strong operational leadership in staffing, inventory control, service coordination, food safety compliance, and cost management.
Main Duties
- Plan, direct, control, and evaluate daily restaurant operations across dine-in, take-out, catering, and delivery channels.
- Establish and implement operational procedures for service flow, kitchen coordination, order fulfillment, guest recovery, and peak-period execution.
- Recruit, onboard, train, and develop supervisors, kitchen staff, and service employees in brand standards, food safety, and service delivery.
- Prepare labour schedules based on forecasted sales, service volumes, and operational priorities, and monitor staff performance across shifts.
- Control food, beverage, and supply inventory, review waste and usage patterns, and implement cost-control measures to protect margins.
- Review sales, labour, service, and cost reports and adjust procedures, staffing practices, or pricing strategies to improve performance.
- Resolve escalated guest complaints, service failures, and operational issues, and ensure compliance with food safety, sanitation, and workplace health standards.
- Coordinate supply arrangements, delivery schedules, and purchasing terms with approved food and operational vendors.
- Lead operational planning for promotions, large-volume orders, and catering-related service requirements, including staffing and execution readiness.
- Oversee opening, closing, cash control, shift handover, and internal reporting to maintain accountability and continuity of operations.
Employment Requirements
- Completion of a college diploma or university degree in hospitality management, restaurant management, food service management, business administration, or a related field is required.
- A minimum of 5 years of progressive experience in restaurant operations is required, including supervisory, shift management, or assistant management experience in a high-volume food service environment.
- Demonstrated experience in labour scheduling, inventory control, food cost monitoring, waste reduction, and daily operational reporting is required.
- Proven experience in training, supervising, and performance-managing front-of-house and back-of-house staff is required.
- Strong working knowledge of dine-in, take-out, catering, and third-party delivery coordination, including order flow and service issue resolution, is required.
- Demonstrated ability to manage simultaneous service operations, respond to peak-period demand, and make real-time decisions affecting staffing, workflow, and guest service outcomes is required.
- Safe Food Handling and Workplace Safety certifications are required.
- Experience using POS systems, labour reporting tools, and inventory management systems is required.
- Proficiency in MS Word, MS Excel, MS Outlook, and MS Windows is required.
How to Apply
Please email your resume to swisschaletplus@gmail.com with the subject line:
Application – Restaurant Operations Manager
Applicants should include a short cover letter confirming:
- their current status in Canada (Canadian citizen, permanent resident, or work permit holder);
- a brief summary of their experience relevant to the position; and
- their earliest available start date.